Our promises to you

Your money back within 30 days if you change your mind. A real person answers. Your records are yours, and you can leave whenever you want.

Handemova is run by a small business in Perth, Western Australia.

Full refund within 30 days

Payments aren't switched on yet. Everything is free during early access, so there's nothing to refund today. This is the promise from the day payments start.

Family Plus is one payment that covers both parents. If you buy it and change your mind, you get all your money back within 30 days of paying. No reason needed. The parent who paid opens Settings → Account & plan in the app and taps Get a refund. The money goes back to the card you used, usually within 5 to 10 days.

The calendar then goes back to read-only for both of you, and nothing is deleted. This is on top of your rights under the Australian Consumer Law.

Limits: the refund shows in the shared history. If the other parent paid, only they can get the refund in the app. If the other parent takes a refund to switch Family Plus off for you, ask in the app and we'll turn it back on for free. For a gift or a practitioner's code, email us. Whenever you ask us by email to change your account, we check it's really you before we do anything.

A real person answers

Email support@handemova.com. A person, not a bot, aims to reply within 2 business days (Perth time). Privacy requests, such as asking what we hold about you, are answered within 30 days, as the privacy policy says.

If you report misuse or a worrying message in the app, we aim to look at it within 24 hours. We're not an emergency service. If you or your children are unsafe, call 000, or 1800RESPECT on 1800 737 732.

Take your records and leave, without asking the other parent

Download your records at any time, free: Settings → Records → Download your records. The other parent isn't shown that you downloaded them. Only a summary with a receipt shows in the history.
Delete your account at any time: Settings → Account & plan → Delete my account. If you can't see that button, email us and we'll do it.

You don't need the other parent's approval for either, and they aren't asked. Both work even when the calendar is read-only.

Limits: the other parent will see in the history that you left. What they could already see in the shared history stays with them, because it's both parents' record. If you're the last parent to leave, the family's calendar is deleted. If you're worried about how leaving will be noticed, read misuse and safety limits or talk to 1800RESPECT first.

Always free, paid or not

Every safety tool, downloading your records, private notes, declining requests and deleting your account never need a payment. If cost is a barrier, or you're experiencing family violence, ask in the app and we'll turn Family Plus on for free. The other parent will see Family Plus switch on, but not who asked or why.

If we ever close

We'll give at least 90 days' notice in the app and by email, and keep downloads working until the end. Families who paid within the 24 months before the notice are offered a part refund. See the terms.

Last updated 22 October 2026. See also pricing and misuse and safety limits.